Help and advice about domestic abuse



Make Yourself Heard

In danger, need the police, but can't speak?

1. Dial 999

2. Listen to the questions from the 999 operator

3. Respond by coughing or tapping the handset if you can

4. If prompted, press 55

Pressing 55 let's the 999 call operator know it's a genuine emergency and you'll be put through to the police. Led by the OPC, supported by Women’s Aid and the NPCC.

*Domestic and sexual abuse support during the restrictions in response to Coronavirus*

We understand that domestic or sexual abuse can happen to anyone, and we believe you. If you would like advice and support, we are here for you. With the UK in a lockdown due to the spread of Covid-19, lots of adults and children are staying home much more than usual.

We are still here for you

If you or someone you know needs help with domestic or sexual abuse, you can contact Change Grow Live; 0300 323 9985.

To make a referral by e-mail:

If you are in danger and you can’t call the police, we would suggest arranging a safe word system with a trusted neighbour, family member or friend. Agree on a word and/or emoji that you can text to them quickly in an emergency, so they know to call 999. Keep your phone topped up, charged and accessible.

It can also be helpful to ask friends and family members to check up on you regularly, either online or over the phone. This is also a good way to take your mind off self-isolation.

Always remember: If you are in immediate danger, call 999, or use your safe word/emoji so someone else can contact the police for you. If you have a social worker or health visitor, get in touch with them for support and advice.

You can also contact Victim Support services as detailed further down this page.

Clarion Housing


In an emergency, always be ready to call 999 if you are in danger.

The East Sussex refuge service, run by Clarion Housing Association , provides confidential, non-judgmental support to those who are fleeing domestic violence.

Clarion Housing Association operate refuges within East Sussex and provides accommodation for victims of domestic violence age 16 + (no upper age limit).

To access the service you will need to be referred by Hastings Borough Council, Lewes- Eastbourne Borough Council, Wealden District Council, Rother District Council, Sussex Police, Change, Grow, Live or you can self refer.

Update 4th January 2022 - Please note, there is a problem with the phone lines which should be fixed in the next few days. In the meantime, please contact Clarion on 07517 549 499 

  • Eastbourne refuge:  0300 333 6527
  • Lewes refuge:  0300 333 6712
  • Rother refuge: 0300 333 6713
  • Wealden refuge: 0300 333 6714

Alternatively you can email requesting a member of the team contacts you, please provide a safe number/ email: 

Clarion out-of-hours service (24hr number): 07517 549 499

How to get help – the Police

You can report rape and sexual abuse in the following ways:

•By calling 101

• Online

• In person at your local police station

Remember to always call 999 if you or someone else is in immediate danger.

The Domestic Violence Disclosure Scheme (DVDS)  - or Clare’s Law – is a way to find out vital information to help you make a decision about whether it’s safe for you to continue your relationship. If you, or someone you know, has concerns about a relationship or think they may be at risk of abuse, you have the right to ask the police if a partner has had a history of violence or abuse. You can find out more about the scheme, how it can help, and where you can find support by clicking here or watching this video on YouTube.

How to get help – specialist services


If you’ve been affected by domestic or sexual abuse or violence in East Sussex contact Change Grow Live to find out more about the help, advice and support available.

Change Grow Live offer support to anyone aged 16+ who has been affected by domestic abuse and violence.

Domestic abuse can affect everyone differently. It is any physical, psychological, emotional or economic abuse by someone close to you. It includes stalking and harassment, forced marriage, so-called ‘honour crimes’ and female genital mutilation.

Change Grow Live take referrals from professionals, or you can get in touch yourself. If your needs aren’t right for our service, we can help you find the support you need.

Phone: 0300 323 9985


Our Eastbourne office number: 01323 417 598
Our Hastings office number: 01424 716 629

Referral Link for professionals and Self Referrals:

In an emergency call the police on 999.

You can also use 101 to give information to the police or make an enquiry.

How to get help – children

If you are worried about a child or teenager who might be at risk of harm or in danger:

In an emergency call 999

•Otherwise contact the Single Point of Advice (SPOA) team: Phone: 01323 464222

SPOA opening hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

How to get help – adults

If you are concerned that you or someone you know about may be being abused, neglected or exploited, contact Adult Social Care.

• If the person is in immediate danger, contact the police on 999.

Otherwise Phone: 0345 60 80 191, 8am to 8pm 7 days a week including bank holidays.

How to get help – national

24-hour National Domestic Violence Helpline is for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The 24 hour helpline number which is freephone 0808 2000 247

National Centre for Domestic Violence (NCDV) provides a free, fast emergency service to survivors of domestic violence, regardless of race, financial situation, gender or sexual orientation. They work closely with partner agencies and help people apply for an injunction quickly. The NCDV telephone number is: 0844 8044 999

Crime Stoppers

Crimestoppers want to encourage you to learn the signs to spot domestic abuse, so that if you do see or hear something, you can speak up and tell us what you know. 100% anonymously - guaranteed.

In an emergency, always call 999. If it’s not an emergency and you’d prefer to stay anonymous, contact us onlineor on the phone by calling 0800 555 111, 100% anonymously - guaranteed.

National LGBT Domestic Violence Helpline

Emotional and practical support for LGBT people experiencing domestic abuse. You can call the National LGBT Domestic Violence Helpline on Freephone 0800 999 5428

Men’s Advice Line

Men’s Advice Line is a confidential helpline for men experiencing domestic violence from a partner or ex-partner (or from other family members

You can call the Men's Advice line on Freephone 0808 801 0327

Karma Nirvana

Karma Nirvan is an immediate and on-going support for victims of Forced Marriage and so-called ‘Honour Based’ Abuse . You can call Karma Nirvana on Freephone 0808 5999 247

Respect Phone Line

Respect Phone Line is a confidential helpline for people who are abusive and/or violent towards their current or ex-partner. Offers information and advice to support perpetrators to stop their violence and change their abusive behaviours. You can call Respect Phone Line on Freephone 0808 802 4040


Members of the Safer Communities Partnership